Terms and Conditions
1. About us
Mosaic People Ltd (“We”, “Our”, “Us”) (Company No.10082052) has its registered office at 9 Commerce Road, Lynch Wood, Peterborough, PE2 6LR
If you need to contact us for any reason, you may do so by using the contact details displayed on our Contact us page.
The purchase of products from this Website is governed by these terms and conditions. By using our ordering service you agree to be bound by these terms and conditions and the Conditions of Website Use. Before proceeding to place an order, We ask that you read these terms and conditions carefully.
2. Products
The display of products and prices on the Website is an invitation to treat and is not an offer. We reserve the right not to accept any order. Please see the “Ordering” section below for how to order products. Products are subject to availability. In the unlikely event that We cannot satisfy your order due to stock unavailability, we will contact you to offer an alternative of the same or higher value at no additional cost to you.
Products may vary from photographs.
3. Ordering Process
To order from our website:
Click the ‘add to cart’ button by the chosen product
You can increase the quantity in multiples of 1 unless otherwise stated
To add additional items to the your shopping cart, click on the ‘Continue Shopping’ button (this will close the your shopping cart window) and you will return to our website.
You can then add more items to you shopping cart, following the above instructions.
Please Note there is a delivery charge as specified on our shipping page. We currently ship within the UK via Royal Mail, however should you be purchasing from outside the UK please contact us for a shipping estimate based on the weight of the products you wish to order.
When you have finished making your selection/order click the ‘view cart’ button to view your shopping cart selection.
Proceed to check out and follow the instructions
4. Prices
The prices We charge you will be the prices displayed on this Website at the time We receive your order but, whilst We try to ensure that such prices are accurate, We reserve the right to correct the prices if We discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.
Subject to the paragraph above, the total value of the order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. We only accept payment in pounds sterling.
5. Delivery
(a) To ensure delivery, accurate information is vital. Please ensure that all names, addresses and telephone numbers are accurate. Please note that We must have a delivery address, postcode and a contact telephone number.
(b) The invoice address must be that of the person making the payment.
(c) We aim to deliver within 3 – 7 working days (excluding Bank Holidays), For, Larger quantities please allow 7 – 10 working days (excluding weekends). If you have any special requirements or urgent delivery dates please contact us prior to placing your order, to ensure the products are in stock & available.
(d) We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect.
(e) We regret that We are unable to accept orders for delivery to an address containing a PO Box number or from persons placing an order whose own address contains a PO Box number.
(f) Deliveries will be made to the address specified. In the event that you select a business address, we will be deemed to have delivered the product to its intended recipient by delivering to the reception area of the business address.
(g) We accept No liability for the product once delivered.
6. Payment
We take payment at the time of the order via Paypal or Stripe and accept all major debit and credit cards accepted by these payment service providers. If you are purchasing on behalf of a business and require an invoice to be paid via direct credit transfer, please contact sales@mosaicpeople.co.uk and We will be pleased to assist.
7. Amendments
Subject to any rights you may have under the Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”) We cannot accept amendments to orders unless these are received within 24 hours. Amendments can be made by phoning emailing sales@mosaicpeople.co.uk
8. Cancellation/Returns
Cancellations must be made with 24 hours of placing the order by emailing sales@mosaicpeople.co.uk Provided that We have not already despatched your order We will arrange a refund
We expect you will be completely satisfied with your order. If you are not satisfied with your order for any reason, please contact us by the next business day. Please do not return any items to us unless so directed by Us. We will do whatever we deem necessary to resolve the problem, up to and including a full replacement or refund.
9. Liability
(a) We shall have no liability for late delivery of products since dates for delivery are estimates only, given in good faith.
(b) Subject to paragraphs (d) and (e) below, Our liability for any defective products shall be limited to refunding to you the price you have paid only for the defective products or, at Our option, delivering replacement products to you.
(c) If your order is delivered, any refund of the delivery charge shall be at Our discretion.
(d) Nothing in this clause 9 shall limit or exclude Our liability for death or personal injury caused by Our negligence or for Our fraudulent misrepresentation.
(e) Nothing in this clause 9 shall limit or exclude Our liability under the provisions of the Consumer Protection Act 1987.
(f) We shall have no liability to you for:
(i) loss of profits or
(ii) loss of contracts or
(iii) indirect or consequential loss or
(iv) Our negligence, except as expressly accepted in these conditions suffered as a result of or arising out of Our contract with you or out of any breach of such contract.
(g) Nothing in these conditions shall affect your statutory rights if you are an individual who for the purposes of the contract is acting for purposes outside his business (ie if you are placing a personal order which is not placed on behalf of a business).
(h) If any provision of this clause 9 or part of this clause 9 shall be found to be illegal, void or unenforceable this shall not affect the validity of the remainder of this clause.
10. Events outside our control
We shall have no liability to you if We are delayed in performing or are unable to perform Our obligations to you due to any event outside Our control including but not limited to Act of God, act of government and legislation enacted by any government.
11. Law
English law shall apply to any contracts for the sale of products by Us to you and the English courts will have jurisdiction in the event of any dispute.
Terms and Conditions for use of the website
The website www.mosaicpeople.co.uk is operated by Mosaic People Limited with its registered address at 9 Commerce Road, Lynch Wood, Peterborough, PE2 6LR.
This is a general and freely available site. Whilst the information is believed to be valid for the purpose of general information, Mosaic People cannot be held responsible for the outcome of actions based on the information.
Intellectual property
We own copyrights in this site and in all material published and sold through and on it. These are protected by copyright laws and treaties around the world. All our rights are reserved.
You may print off one copy of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted. Our status as the authors of material on this site should always be acknowledged.
If you wish to make any use of material on our site other than that set out above, please address your request to hello@mosaicpeople.co.uk
Accessing our website
Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend access to the service without notice. You are responsible for arranging access to our site. You are also responsible for ensuring that anyone else accessing the site through your internet connection is aware of these terms and that they comply with them.
We update our website regularly and so may change the content at any time. If the need arises, we have the option to suspend the site or to close it indefinitely.
Information about you and your visits to our site
We process information about you in accordance with our privacy policy. You consent to such processing and you warrant that all data provided by you is accurate.
Jurisdiction and applicable law
The English Courts will have non-exclusive jurisdiction over any claim arising from or related to a visit to this website. English Law will apply to these terms and conditions.
Proprietary Marks “mosaicpeople.co.uk” and the Mosaic People logo are proprietary marks of Mosaic People and all rights are reserved.
Variation of these terms
We reserve the right to change these Terms and Conditions from time to time by posting a change notice or any new agreement on our website. The version of the Conditions that apply is the version in force on the day of your use of any particular part of the site. It is your responsibility to check the website regularly to determine whether these Terms and Conditions have been changed.
Your concerns
If you have any concerns about material that appears on our site please contact hello@mosaicpeople.co.uk